Repair
Your article is damaged at your own fault, outside the 2-year guarantee, or you don´t have a proof of purchase and your product is washed / cleaned. We want to give you the following instructions to be able to take care of your problem as fast as possible.
You want us to repair your article? Follow these four steps:
Important information on repairs
Please bring a cleaned / washed product to your Gonso retailer (where you made the purchase) in case of a repair. Unfortunately, not all our products can be repaired due to many technical details and a high degree of functionality. Your retailer / shop has more information on those cases.
You´ve been in contact with your retailer. Your article is defective within the 2-year guarantee without personal negligence, and you have the proof of purchase but your retailer refuses processing your claim and refers you to Gonso.
Every product must be cleaned according to the product instructions for hygienic reasons and out of consideration for our employees. Otherwise, we´ll reserve the right to bill you for the washing service.
It usually takes 1-3 weeks. The duration can be longer depending on the warranty case´s origin country and if further questions come up.
We are absolutely certain in keeping our high quality standards because of more than 80 years of experience, comprehensive know-how, and highly qualified employees. We professionally repair products in our own sewing room in Köngen. We fully replace products at our own discretion if repairing them is impossible.