Extended return period of 45 days until 31.12.2024

Terms and Conditions

As of 4 October 2023

Purchase contracts entered into via our online shop are with Storer Handels GmbH, Karlstr. 28, 89129 Langenau, Germany.
The following terms and conditions of Storer Handels GmbH apply.

Terms and conditions, contract formation

Business relations with us are exclusively subject to the terms and conditions for sale, delivery and payment as regulated herein. We expressly object to any conflicting terms and conditions. The purchase contract is binding only once we have accepted your order by sending you an order confirmation via e-mail or mail, or implicitly by delivering your order within ten business days. Exception: When you pay in advance, the purchase contract is binding once you have finalised your order. The contract is concluded exclusively in German.

Your offer to purchase the products is binding once you have finished the ordering process in the Gonso online shop by entering the required information and clicking the “ORDER NOW” button. Once you have submitted your order, you receive an order receipt confirmation via e-mail that lists all details relevant to the order. This order receipt confirmation does not constitute acceptance of your offer but is only to inform you that we have received your offer. Exception: When ordering with advance payment, the automatic order confirmation does constitute acceptance of the offer. You will receive all customer information from us when your order is delivered, at the latest.

Ordering process

You order from the Maier Sports online shop by
1) placing items in the shopping cart,
2) entering your delivery and payment information,
3) checking and confirming your information again and
4) clicking the “ORDER NOW” button at the end.

Order by phone from our order hotline: +49 7345 807-0 (Monday to Friday, 9 am to 12 pm & 1 pm to 4 pm)

By fax: +49 7345 95150

By mail: Storer Handels GmbH, Gonso Shop, Karlstr. 28, 89129 Langenau, Germany

In case you order via our online shop or by fax or mail, the purchase contract becomes binding once we have confirmed your order by sending you an order confirmation via e-mail or mail, or implicitly by delivering your order within ten business days.

Material defects

Maier Sports’ 5-year warranty applies in addition to the provisions on the rights and obligations of buyers and sellers in case of defects. Please find additional information on our warranty here.

Right of withdrawal

You have the right to withdraw from this contract within thirty days without giving any reason. The withdrawal period is thirty days starting from the day when you or a third party named by you who is not the parcel carrier take or takes possession of the last products. The right of withdraw can be extended for special promotions. To exercise your right of withdrawal, you need to contact us: Storer Handels GmbH, Karlstr. 28, 89129 Langenau, Germany, Tel. +49 7345 807-0, Fax +49 7345 95150, gonso@storer-shop.de with a clear declaration (i.e., a letter sent via mail, telefax or e-mail) of your intent to withdraw from the contract. You can use the attached withdrawal form, which is not mandatory. To meet the deadline for withdrawal, it is sufficient for you to have sent this declaration of withdrawal to us before the end of the withdrawal period.

Consequences of withdrawal

If you choose to withdraw from the contract, we are obligated to refund all payments we have received from you, including those to cover delivery costs (with the exception of additional costs resulting from you choosing a delivery method other than the cheapest standard delivery method offered by us), immediately and no later than fourteen days starting from the day on which we have received your declaration of withdrawal. We credit the same means of payment you have used during the original transaction, unless expressly agreed otherwise. You will not incur additional costs for this refund under any circumstances. We are entitled to refuse a refund until the products have been returned to us or until you have proven that you have sent the products back to us, whichever comes first. You are obligated to send the products back to us or hand them over to us immediately, and no later than fourteen days after sending us your declaration of withdrawal, at

FineCom Goldbach
c/o Storer Handels GmbH
Dammer Weg 5
63773 Goldbach, Germany

You have met the deadline if you have sent the products back to us before the end of the fourteen-day period. We bear the costs of return shipments within Germany. When sent from abroad, you shall bear all direct return shipping costs. You are only obligated to cover a loss in value of the products if this loss in value is not due to standard handling of the products to check their condition, properties, and proper functioning.

Withdrawal form

If you wish to withdraw from the contract, please fill out this form and send it back.

To Storer Handels GmbH, Karlstr. 28, 89129 Langenau, Germany, Fax +49 7345 95150,
gonso@storer-shop.de

I/we (*) hereby withdraw from the contract for the purchase of the following

Products (*): ________________________________________________________

Ordered on (*)/ received on (*) ________________________________

Customer name: ____________________________________________________________________

Customer address: ____________________________________________________________________

Customer signature (required only for printed withdrawal notifications) ________________________________________________________

Date ____________________________

(*) Please cross out non-applicable.

You can find the withdrawal form here.

Delivery reservations

Our delivery times are 2-5 days, starting with receipt of your order. For any exceptions, please refer to the respective product page or the delivery times shown in the shopping cart. We will inform you immediately in case of delivery delays.

Payment options

Purchase on account

You will receive your invoice together with the shipment and you can pay by bank transfer within 20 days of receipt of the shipment.

Please provide payment to:

PAYONE GmbH / Storer Handels GmbH
Landesbank Hessen
IBAN: DE81 3005 0000 0001 7723 59
BIC: WELADEDDXXX
Reference: You can find the information on your invoice.

PayPal

You can make secure cashless payments via PayPal.
Please create a PayPal account by providing PayPal with your banking or credit card details. This way, you won’t be required to enter your details again for every subsequent transaction. You can then pay simply by entering your e-mail and password.
You will not be charged until you have received the shipment.
In case of a return, the value of the products will be credited to your PayPal account.

Credit card

You can pay conveniently and securely with your credit card. We accept both MasterCard and Visa credit cards.
We are able to guarantee maximum security thanks to highly advanced encryption techniques such as Secure Socket Layer (SSL) and 3D Secure protection. All order and credit card information is transmitted in encrypted form only.
Security when paying with credit cards:
European guidelines have changed to ensure maximum customer protection when paying with credit cards online:
You will be required to verify your identity via 3D Secure for any order placed after 14 September 2019. The exact process depends on the type of credit card (Visa Secure or MasterCard Identity Check).
You may have already been asked to verify your identity via 3D Secure during past online payment processes. However, the new regulations add another process to improve security and make authentication easier. Please contact your bank for additional information.
Your credit card will not be charged until you have received the shipment.
In case of a return, the value of the products will be credited to the credit card originally used for payment.

Payment in advance

When paying in advance, you’ll be required to transfer the payment amount within seven calendar days. Your products are reserved for you during this period. The payment amount consists of both the price of the products and any applicable shipment and service costs.
Please enter all necessary information in the reference box on the transfer form, as shown during the final stage of checkout, to ensure your order can be allocated quickly and correctly.

Please provide payment to:

PAYONE GmbH / Storer Handels GmbH
Landesbank Hessen
IBAN: DE81 3005 0000 0001 7723 59
BIC: WELADEDDXXX
Reference: You can find the information at the end of the order process.

Shipping

We charge a flat rate of €5.00 per order within Germany. This charge is not applied to orders worth €100.00 or more which are shipped within Germany. You can find our shipping rates for shipments abroad here.

If you find the packaging of one of our shipments ripped or torn, this may be an indicator that some of your ordered items have not made it to you. You will receive a “delivery form” upon receiving your shipment – please note any and all damage to the packaging or other faults on this form. Please also have the delivery person confirm all damages and other faults with the packaging. This has no bearing on your warranty. It helps us assert our own claims, however.

Please note that we are not obligated to deliver the products ordered by you if we have duly ordered the products but have not received them or have not received them on time (congruent covering transaction), are not responsible for the lack of availability of the products and have informed you of this without delay. Furthermore, we must not have assumed the risk of procuring the ordered products. In case the products are not available, we will immediately refund any payments you have already made.

Shipment abroad

We offer the following payment options for orders from abroad:

Purchase on account

You will receive your invoice together with the shipment and you can pay by bank transfer within 10 days of receipt of the shipment.

Please provide payment to:

PAYONE GmbH / Storer Handels GmbH
Landesbank Hessen
IBAN: DE81 3005 0000 0001 7723 59
BIC: WELADEDDXXX
Reference: You can find the information on your invoice.

PayPal

Credit card

Payment in advance

Please provide payment to:
PAYONE GmbH / Storer Handels GmbH
Landesbank Hessen
IBAN: DE81 3005 0000 0001 7723 59
BIC: WELADEDDXXX
Reference: You can find the information at the end of the order process.

Shipments are at the risk of the recipient against payment of transport costs. We immediately deduct the VAT included in the invoice for orders that are not shipped to EU member states.

You can find the shipping costs for your country in the following table.

Please note that we do not cover return shipping costs for shipments from outside Germany. You are required to cover these yourself.

Data protection

All data necessary to conclude the business transaction as well as the wording of the contract are saved digitally and may be transmitted to affiliated companies for the purpose of order processing. We will send you a copy of the order information and the wording of the contract upon request, via mail/fax/e-mail. Furthermore, in cases of legitimate interest, we will use information pertaining to your creditworthiness for the purpose of credit checks, as well as information pertaining to your previous payment behaviour and information relevant for risk assessment, based on mathematical-statistical procedures and using economic information and address information, though none of this data is used for automated decision-making. We obtain such information from PAYONE GmbH, Lyoner Str. 9, 60528 Frankfurt am Main, Germany. Usage also includes transferring address information – excluding e-mail addresses – to third parties for the purpose of advertising. You can object to the use of your data for the purposes of advertising at any time. To do this, please send a message to the company’s data protection officer: Storer Handels GmbH, Nils Gustke, Karlstr. 28, 89129 Langenau, Germany, or via e-mail to widerspruch@storer-shop.de

You can find additional data protection information via www.maier-sports.com/privacy.

Entity responsible with regards to the BDSG (German federal data protection act): Storer Handels GmbH, Karlstr. 28, 89129 Langenau, Germany.

We transmit your data (name, address and birth date if necessary) to PAYONE GmbH, Lyoner Straße 9, 60528 Frankfurt am Main, Germany for the purposes of checking your creditworthiness, collecting information required for risk assessment on the basis of mathematical-statistical procedures using economic information and address information – which are not used for automated decision-making – and for verifying your address to ensure your parcel can be delivered in case of an address located in Germany. The legal basis for such transfers are Article 6, Paragraph 1, Letter b as well as Article 6, Paragraph 1, Letter f of the German DSGVO (EU General Data Protection Regulation GDPR). Transfers based on this regulation may only be made insofar as it is covered by legitimate interest for our company or third parties and is not overridden by the fundamental rights and freedoms regarding the protection of private data of the person(s) in question.

Jurisdiction

Our registered office location is the sole place of jurisdiction for any disputes arising from the contract with professional merchants, legal entities of public law or public law special funds. As long as no mandatory foreign consumer protection laws apply, German law shall be the basis of this contract.

Prices and product details / retention of ownership / prohibition of set-off / arbitration

All prices quoted in this online shop refer to the respective items shown according to their description, but not to their contents, accessories, and decorative elements. Prices include value-added tax (VAT) as well as all other relevant costs, excluding shipping costs. Prices apply as quoted at the time of the order. Retention of ownership applies to all delivered products until payment has been made in full, according to §449 BGB (German civil law). Rights of off-setting and retention are excluded as long as counterclaims have not been legally established, acknowledged or not disputed or stand in a close synallagmatic relationship to our claim.

We reserve the right for our products to have customary or minor deviations in terms of material, cut or processing, as necessary to improve our products. The sizes quoted in our catalogue and online shop are estimates. All quoted weights apply to medium sizes, unless noted otherwise.

We will endeavour to settle any disagreements arising from the contract amicably. Furthermore, we are not obligated to take part in arbitration and unfortunately cannot offer such arbitration processes as an option.

Even though we check all our information diligently, we are not liable for misprints or errors. Colour deviations due to our printing techniques are possible.

Storer Handels GmbH
Karlstr. 28
89129 Langenau, Germany

On behalf of

Maier Sports GmbH
Nürtinger Str. 27
73257 Köngen, Germany

Tel.: +49 7345 807-0
Fax: +49 7345 951-50
e-mail: gonso@storer-shop.de
www.maier-sports.com

Managing director: Nathalie Lenzer, Harald Ostermeir, Hans Storer
Registered company office: Langenau, Germany
German Commercial Register: Ulm HRB 722047
VAT ID no.: DE 257952286

You can contact Storer Handels GmbH Monday to Friday 9 am to 12 pm & 1 pm to 4 pm via phone.

We are not obligated to participate in arbitration before a consumer arbitration board.

Please note: The European Commission offers the option to enter online dispute arbitration on an online platform operated by the European Commission. This platform can be reached via the external link http://ec.europa.eu/consumers/odr/.